Frequently asked
questions

How quickly can I hire a VA? ⌄

Most clients are matched with a suitable VA within 24–48 hours of submitting their enquiry. Onboarding is usually completed within the same day.

What information do I need to provide? ⌄

Just fill out our contact form with your service needs, required hours, and a brief description of your tasks. Our team handles the rest.

Can I try before committing to a plan? ⌄

We offer a free 30-minute consultation call so you can ask questions and understand the process before choosing a plan. We also offer flexible month-to-month plans with no lock-in.

What if the VA isn't a good fit? ⌄

We'll replace your VA at no extra cost. Client satisfaction is our priority and we take mismatches seriously.

How are your VAs vetted? ⌄

Every Faxara VA goes through an application review, skills assessment, video interview, and background/reference checks before joining our network.

Where are your VAs based? ⌄

Our VAs are based across multiple time zones, allowing us to provide coverage that suits your business hours and location.

Can I communicate with my VA directly? ⌄

Yes. Once matched, you'll have direct communication with your VA via your preferred channel — email, Slack, or video call.

What if my VA is unavailable or on leave? ⌄

Every plan includes a backup VA arrangement so your work is never left uncovered.

What do the plans include? ⌄

Each plan includes a set number of hours per month, a dedicated VA, and access to specific service categories. See our Pricing page for full details.

Are there any hidden fees? ⌄

No. Our pricing is fully transparent. You pay the monthly plan rate and nothing else unless you add extra hours.

Can I add more hours mid-month? ⌄

Yes. Contact your account manager or reach out via our contact page and we'll arrange extra hours at a prorated rate.

How do I cancel my plan? ⌄

You can cancel anytime with 30 days written notice. There are no cancellation penalties.

How do I assign tasks to my VA? ⌄

Most clients use a shared task manager like Trello, Asana, or a simple Google Sheet. Your VA will follow whatever workflow suits you best.

What hours does my VA work? ⌄

Your VA works the hours agreed during onboarding. Most clients choose to align with their own time zone for real-time collaboration.

Is my data and business information secure? ⌄

Yes. All VAs sign confidentiality agreements. We recommend using role-specific access and not sharing master passwords.

Can my VA attend meetings or calls? ⌄

Yes — many of our VAs join client calls, handle scheduling, or represent your business professionally on calls if required.